One of the things that our stores do is follow up with tracking codes and other information on existing orders. At times, customers will interpret this as an "auto-bill" or "auto-ship" order, a mistaken (second) order re-entry, or some other form of completely unauthorized order and credit card charge.
It is nothing of the kind.
We do not now . . . nor have we ever had any "auto-bill" programs. We just won't do it.
If you check your credit card statements, you will see that we do not charge anyone's card unless we get a specific request. Moreover, your credit card information is not stored on our system.
We could not bill you again if we wanted to.
If you have any other questions about this, please write to us.

Cathryn Caton, N.D.
Alpha Omega Labs
Guayaquil, Ecuador